FAQ

Here are answers to the most frequently asked questions about ZORLA.

How long will my order take to arrive?

Orders are processed within 1–3 business days. Delivery usually takes 3–5 business days depending on your location.

Do you offer free shipping?

Yes, we offer free standard shipping to the United Kingdom and Europe. You can also choose express delivery for £4.99.

Will I receive a tracking number?

Yes, once your order is shipped, you will receive an email with your tracking details.

Can I return my order?

Yes, you can return your item within 30 days of delivery for a full refund.

Do you offer product exchanges?

We do not offer exchanges at this time. If you need a different item, please return your order and place a new one.

When will I receive my refund?

Refunds are processed within 5 business days after your return has been received and inspected.

What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery, and we will resolve the issue as quickly as possible.

How can I get in touch?

You can contact our support team at:

contact@zorla.shop